Our values would stand for nothing if we didn’t put our teams first when COVID-19 hit. It was a challenging time but one we look back on with pride, due to two things:
1 – People first decision making.
We had already pre-emptively practised a remote disaster recovery day, restricted travelling for client meetings, and went fully remote a week ahead of national lockdown to protect our teams. Company updates became weekly, so no one was in the dark about agency performance and anyone furloughed was paid 100% of wages. We accepted that success would be measured differently during a pandemic. When it was safe to do so, we opened the office for those who needed that work/home separation, but the decision was up to them.
2 – The team mentality.
While we can make the right decisions from a business perspective, ultimately it was our teams that came together and helped each other through the pandemic. From taking the time to see how others were doing, to taking on new responsibilities to help those struggling.