Transforming a beloved regional brand's online shop window

The East of England Co-op is a consumer co-op entirely owned by over 275,000 members. It provides stores and services to towns and villages across 2,000 square miles in four counties - Norfolk, Suffolk, Essex, and Cambridgeshire.

Crafted completely re-designed the East of England Co-op’s digital presence; creating a hyper-local, dementia-friendly site that caters to their wide customer base. One of our chief challenges was showcasing such a wide range of services, everything from food to funerals, within a single site without damaging the experience for any group of customers. Analytics research indicated that most visitors navigated within a single service, so navigation was carefully designed to drive users into service-specific verticals, ensuring only relevant content was delivered. This approach also helped to improve user experience, allowing us to tailor key service areas more closely to their users. The inclusion of a store finder and store pages with hyper-local information improved local organic search rankings to drive in-store footfall. All of these considerations combine to provide a website that is faster, more engaging and befitting of a brand with the heritage of the East of England Co-op.