After investing heavily in offline channels, FS Group wished to explore digital opportunities. Crafted was challenged to drive customers into physical shop locations and, in doing so, prove the true value of digital.
We couldn’t just target people in a specific location, that would have been a waste of adspend (and we’re not into that). We needed to reach holidaymakers in, or planning to visit, each location using a mix of messaging and audience insights.
Starting with little initial data, we used ad delivery statistics and in-store metrics from the client to build our dataset and evolve the campaign over time.
Geographic targeting was tightly controlled, we made use of Facebook’s “people travelling in this location” and aimed to reach the target audience of travellers in each area. Behaviour modifiers helped us to identify tourists and people in the market to travel abroad.
Creating dynamic landing pages for each shop location, channel and targeting type gave us complete control over the user experience. A live dashboard using Google Sheets and Supermetrics brought together retail location data with online delivery and engagement metrics, so everything was instantly accessible throughout the campaign.
Each location had a slightly different offering, some were more retail focused, others were more about the experience. Vouchers for free refreshments were trialled alongside vouchers for in-store transactions to get the best engagement. Rainy day messaging was also used which focused on the indoor experience element.